Shipping policy

Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
  • Order Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.


Shipping Rates and Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1-2 business days
  • Please note: Delivery delays can occasionally occur.


Shipping Destinations

  • Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.
  • International Shipping: Currently, we do not ship outside the United States.


Shipment Confirmation and Order Tracking

  • Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
  • Tracking Orders: The tracking number will be active within 24 hours. You can track your order using the provided link in the email or by visiting our website and entering your order details.


Shipping Carriers

  • We use a variety of shipping carriers including USPS, UPS, and FedEx to deliver your orders, depending on the size and destination of the package.


Damages

  • Inspection: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
  • Claims: If your item arrives damaged, please save all packaging materials and damaged goods and contact us within 48 hours of receiving the product. We will file a claim with the carrier and arrange for a replacement to be sent to you as soon as possible.


Shipping Policy for Furniture and Large Items

  • Freight Shipping: Large and heavy items such as furniture will be shipped via a freight carrier. Freight shipping times can vary from 7-14 business days.
  • Delivery Appointments: For freight shipments, the carrier will contact you to schedule a delivery appointment. Please ensure you are available at the scheduled time to receive your items.
  • Curbside Delivery: All freight deliveries are curbside only unless otherwise specified. The delivery team will not move the items inside your home or business.


Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
  • Hazardous Materials: Certain products considered hazardous materials, aerosols, or alcohol-based products are restricted and cannot be shipped to some locations.


Lost or Stolen Packages

  • Responsibility: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • Tracking and Claims: Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.


Changes to This Policy

We reserve the right to update this shipping policy at any time. Any changes or modifications will be effective immediately upon posting the revisions on our website. We encourage you to review this shipping policy frequently to stay informed of any updates.


Contact Us

If you have any questions or concerns about our shipping policy, please contact us at: